Prestige Worldwide Moving

I did not move because my company did not win a contract. After a pushy sales guy took $1100 deposit last fall, I have been unable to get a response from the company to retrieve my deposit. I sent the company two letters verifying the fact that we didn't win and I wouldn't be moving. I've heard NOTHING. In addition, sub-contractor trucking company address is a strip mall (yoga) in Miami and have been banned by the US DOT from doing business. License has been revoked. This is a criminal enterprise and the company "officers" should be arrested.

Move size: 2 Bedroom Home Service cost: $1100

I have never felt so disrespected and violated in my life - the movers were rude and mean. The driver called me in Minneapolis late in the afternoon and started YELLING loudly at me because I told him the U-Haul storage place was closing and that he couldn't get in. After hanging up on him three times because I refused to be YELLED at, he just unloaded ALL THE STUFF FROM MY HUSBAND'S ART STUDIO AND PACKED IT INTO OUR CONDO with all our furniture and boxes. I paid extra to have fragile things packed and they broke nearly every thing possible. They broke an antique coffee table into a 1,000 pieces (I literally started to cry when I saw it), an antique lamp base was broken, a floor lamp shade was broken, many dishes were broken (and as most people know - when you break one piece in a setting of china - you then have one less place setting). I have documented all the breakage with photos. They were asked to bring (and we paid for) at least 8-10 garment boxes.. they brought them and packed them but not one single garment was hung up - they just threw the clothes, hangers and all, into the boxes. They also packed other things in the garment boxes - in one box they put 2 floor lamps and a table lamp - the lamp shades were thrown in on top and RUINED!! Like so very many things. A simple thing like packing some bathroom items - everything was just thrown in and liquids went in upside down - getting makeup and powders wet and RUINED! Then I got to pay well over $8,000 for that unbelievably rotten service!

Service cost: $8400

Worst service and communication I have ever dealt with. I hired them to move my aging mother from MO to GA. They gave me a firm quote. On the day of moving doubled the rate, and made they made us pay them cash (Paypal) before they would start moving. Two guys met me in a car at a WalMart parking lot. I had no choice but to pay them. I asked where the truck was, and they said we had to go meet it..

They then drove 30 miles to Columbia to rent a truck from Budget and I followed them. It was 16 foot truck (800 cubic feet.) I warned them the contents may not fit.

After loading half the truck they agreed the truck was not big enough and took off (with my stuff) and were gone for 4 hours.

While they were gone, I did the packing in the assisted living facility myself as it was getting dark (we started at noon). I had to leave my mother with dementia was in a hotel room because we were emptying out her place and it would have been too cold and stressful for her. When they did arrive they didn't have moving blankets, bubble wrap, boxes, or tape. I had to purchase these myself from Lowe's.

When they arrived in GA, they would not unload until we gave them the balance with a money order. Quote was for $2100, and they charged us over $4500. They said there were overnight charges (their choice not mine, packing charges ( I did the packing, and 1100 CF of household items. A 16 foot truck only holds 800 cubic feet and we were not full).

We had no choice but to pay them. After repeated attempts to reach the owner (5 calls with Josh in CS), I was advised to hire a lawyer.

Service cost: $4535

My move was scheduled for 01/23, they did not call me to confirm my pick up time or date, we had to continuously contact them to get a confirmed time. I get a call and they told me they would be at my office at 11:00am, they did not get there until 1:00pm. My move INCLUDED disassembling, the movers that came to my office were not aware of this so the packing took the whole day.

They were supposed to deliver around 02/05. They said that they were going to deliver on 02/08. I went and rented a storage unit because my condo wasn't ready to be moved into yet, well the day passed and no phone call, they call back, apparently the truck had some issues. Okay understood, it happens; everyday they told us that delivery would be made the following day, everyday we called to get confirmation. THEY NEVER CALLED US. WE ALWAYS HAD TO CALL THEM. The driver finally calls on 02/16 saying that delivery would be made in a couple of hours. A couple of hours go by and now the driver is saying that he is stuck on the side of the road with brake problems? My items arrive to me on 02/18. We were supposed to have 2 drop off locations (we had 2 pick up locations so why would we only have 1 drop off location?). The driver tells us that the manifest only has one drop off and to keep in mind that he is just the driver and there are a lot of broken and damaged items. That was an understatement! Almost every item is damaged! I called Prestige and spoke with Josh and all he has to tell me is that he does not know why things were unwrapped and taken apart, and to file a claim.

It took 26 days for me to get all of my things. Not only that but they also got done packing and then tell me that the estimate is now higher, almost 50% higher than what was estimated to us.

Service cost: $15642

On 9/12/2016 A carrier form this company delivered my items. They asked me to pay in cash ONLY before my stuff was delivered. While unpacking we noticed an annotate some damage to our stuff.I told the driver to make a list of the damages and marked on the documents, he told me that the company only needs pictures and the claim form sent. I told him I will not sign any document before he marked the damages and he started doing a list of them and told me it will be submitted to the company with the receipts. The next day I mail the claim form and try to call the company with no answer. All I asked is reimbursement from them since all my items were brand new when they packed them. I have moved 3 times and I have never faced these problems. I will never used or recommend anybody to use this company.

Service cost: $15000

I normally don't want to review but moving was really stressful. Meeting them over at last minute so I moved to Pennsylvania. I called these guys at Prestige Worldwide and they really made me feel comfortable explaining the whole quoting and binding quote process to me. The last thing I needed was a quote that was going to go up on me. I was trying to work really strict within my budget and if there's you seeing other reviews from companies who prices went up I wanted a reliable up-front quote. And that's exactly what Prestige delivered. I was happy with the turnaround time and delivery of my move.

Service cost: $2650

Below poor. In the process of filing a complaint with the DOT.

Paid to have things packed - glass lamp shades were thrown into boxes loose with other heavy items. All shattered or bent and broken. At least a dozen pieces of furniture broken. Dishes broken.

Unable to contact for over a week while belongings were in-transit and we didn't know where they were.

Unable to contact customer service. Arrived late without adequate help to unload the van - wanted an extra $700 to finish up the next day.

Required to pay in full without being able to inspect the condition of belongings. Some expensive items like computer printer still haven't turned up in the unpacking.

Driver was belligerent and rude.

Service cost: $9000

So I was working in the city doing work on the high rise buildings in my local Union. I had a great living and everything was going well till one day I decided to go down to Florida to move in with my uncle and help him run the business. He owes and operates a computer technology company which sells used computer parts to other company's who need parts for their computers in their offices. I had to move quick and these guys said they could get me down to Florida in 2 days. It was risky but I thought it could work. So I put my faith and money into them and next thing I know I'm in Florida with all my belongings.

Service cost: $3100